Call Center Services
More Calls Answered.
More Jobs Booked.
Front Line 24/7™ answers your calls day or night, any day of the week. Speed up client intake with AI and let our agents seamlessly manage multiple client requests simultaneously — so your business keeps growing.
Trained Agents. Growing Business.
Our agents learn your pricing, follow your script, and represent your business the way you would. You only pay when they're actively working for you.
- Trained to give quotes on the spot
- Available 24/7/365 — never a sick day
- Multilingual AI intake with Charlie
- Pay for active call time only
A Professional Voice for Your Business
Live Agents Who Know Your Business
Front Line 24/7™ agents are trained on the glass industry, learn your specific pricing and services, and follow a script you helped build — so every customer feels like they called your office directly.
The moment a customer calls, they reach a live, knowledgeable person who can give a real quote, gather all the job details, and make sure your shop has everything it needs to follow up.
Everything You Need to Take More Jobs
Trained to Give Quotes
Our agents learn your pricing and services before their first call. They give real, accurate quotes — not messages to call back.
They Sound Like Your Staff
Every agent follows a personalized script built around your business. Your customers hear your brand — not a call center.
Pay Only When Working
Billed for active call time only. No salaries, no benefits, no idle hours. Your cost scales perfectly with your call volume.
Faster Intake.
Same Human Close.
When a customer calls your shop, the first 60 seconds matter most. Charlie is our AI intake assistant — it picks up instantly, gathers caller details in multiple languages, and hands everything off to a trained Front Line 24/7™ agent who quotes the job and sends your shop the full picture.
Charlie Answers Instantly
No hold music. No voicemail. Charlie greets the caller in multiple languages and starts collecting job details in seconds.
Full Intake Captured
Vehicle info, glass location, insurance details, preferred time — all gathered and handed to your agent.
Live Agent Takes Over
A trained CSR steps in to quote, schedule with the customer, and send your shop everything it needs.
Grow Your Business With Confidence
- Trained on glass industry pricing & services
- Personalized script — your voice, your brand
- Multilingual AI intake via Charlie
- Only pay for active call time
- No sick days, vacations, or missed shifts
- Full call volume & duration reporting
Every agent is trained on your specific pricing, learns your services, and follows a script you approved — so every customer interaction is professional, accurate, and on-brand.
Because you only pay for active call time, you get the productivity of a full-time staff member without the overhead, sick days, or turnover. It takes less than a week to set up and works right alongside the system you're already running.
Ready to Take More Jobs?
Whether you're looking to handle overflow calls, cover after hours, or have someone available 24/7 — Front Line 24/7™ is able to help.